Policies

Tate + Boone Policies

What do we offer?? Vinyl, Embroidery and Children/Women's Boutique items!

CUSTOMER SERVICE- Customer service is my top priority. Please if there is something wrong with your order when you receive it-please reach out and let me make things right!

Turnaround Time - Unless stated otherwise most items are 10-15 BUSINESS days. Business days are Monday-Friday-EXCLUDING holidays. Please understand that things do come up and are out of my control. Customer Service is my top priority and I will always do what I can to give you the best service.

IN STOCK and PRE ORDERS- Some items are in stock while others are pre ordered and custom made. If you order a pre order with an in stock item YOUR ORDER WILL BE HELD UNTIL ALL ITEMS ARE COMPLETED.

Returns - Since most items are personalized there will be NO returns. For items not personalized you have 7 days from delivery to return item for store credit. Item must be new, not worn and still in the same condition. You are responsible for return shipping. I always try my best to give you reviews on an item before purchasing. We are all different and like our items to fit differently but I will give you details before ordering.

Returns- I get it!! Please know that items must be new, not worn, tags still attached- they can not have a smell to them or any animal hair. You will get a store credit for your return as long as its returned within 7 business days from the time I put your item in the tote. If it takes you 3 months to come pick up- Returns are not eligible.

Updated 7/10/2021

Shipping - Once the order is complete I will ship it out and send you tracking information. All items are shipped through USPS. Once an item is in the hands of the post office I am no longer responsible for it. If something happens to your item during transit please notify me ASAP.

Pick Up - I will notify you once your order is ready for pick up and in my tote! Pick up in a timely manner, please :)